AFTER being scammed by Dial a Rod for my landlord boiler cover, I thought getting landlord cover via British Gas Homecare 100 would be more reliable given the size and reputation of the organisation. I was wrong and cannot recommend British Gas Homecare to any landlord.
It started early in 2012 when I thought I should have my let propertyís boiler covered by insurance against fault. It was a few years old and I wanted to insulate myself against any big costs as not long before I had paid £1500 on a new boiler on another property.
I placed the order online, agreed to approx. £18 per month to include the fire and cooker under the certificate and service and happily went about normal life believing I was insured.
I then received many different letters from British Gas on a near daily basis changing the price of the service. I got lost in the number and similarity of them all and simply filed them thinking it was for different parts of the service ordered Ė an amount for the service, an amount for the certificate etc. I was wrong again.
I went about my life and in July when I realised the landlords gas safety certificate had not been received (thankfully the summer) I called British Gas and told them to send it. Thatís when they told me that they didnít know if it had been done and the boiler wasnít under insurance. You can imagine my surprise.
After numerous phone calls and weeks of waiting (meantime I had to pay to get the boiler fixed myself and the tenant had poor service) it turns out their systems were down, the engineer hadnít uploaded a report that said they did not carry spares for the boiler so they couldnít insure it. I had never been told this. I thought that was a bit unfair.
I also thought months of waiting for a safety certificate was wrong and again this was down to their systems being faulty at the time. It nearly cost me another £80 as the letting agent was going to have to get a new one.
So I cancelled the contract on the basis it was not insuring the boiler as I wanted. British Gas sent through the landlords safety certificate as a gesture of goodwill and I went about my life again.
Imagine my surprise in February 2013 when I see that British Gas is still taking payment from my account on a monthly basis. I called twice, 12-days apart and was told Iíd get a call back within 48-hours. Eventually I called again a week later and forced them to deal with me on the phone.
They had missed calling me back and I was getting tired of explaining myself every time I called them, not to mention to cost in time. Eventually I got ported through to a manager who apologised and has arranged a refund back to my first complaint in July. If I donít receive it then I will update again.
The long and short is that I didnít get what I ordered, had my contract changed without my approval and then when I complained had money taken from my account for 8-months and then the customer service department took me to call them three times before they acted. All in all that is not service I can recommend to anyone, although thankfully they are doing the right thing now. Iíd advise you to save yourself the bother though and just get to know your local gas engineer, much easier in my experience.
And if you want home insurance that works, then try The Property Insurer.
The Property Insurer